Refund policy
Last updated: October 17, 2026
30-day returns on unopened items
You can return an item within 30 days of delivery if it is unopened, unused and in its original sealed packaging. Opened or used items cannot be returned, because our products are supplements, personal care items and coffee or tea.
How to start a return
- Email contact@solidhealth.us with your order number and the items you want to return.
- We will reply to confirm your return is approved.
- Pack the items securely and send them to:
Solid Health LLC, Returns
1603 Capitol Ave, Suite 413G-3048, Cheyenne, WY 82001, USA
Please do not send items back before we approve the return. Returns we have not approved cannot be accepted. Include your order number in the package.
Damaged, defective or wrong items
If your order arrives damaged or defective, or you receive the wrong item, email contact@solidhealth.us as soon as you receive it. Include your order number and a photo if you can. We will replace the item or refund you.
Refunds
- We will email you once we have received and inspected your return, and tell you whether the refund is approved.
- Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take additional time to show the refund.
Items we cannot take back
- Opened or used products
- Gift cards
- Sale items
- Returns requested more than 30 days after delivery
Exchanges
To exchange an item, return it using the steps above and place a new order for the item you want.
Cancelling an order
You can cancel an order within 2 hours of placing it. Email contact@solidhealth.us with your order number within that time and we will cancel it and refund you in full. After 2 hours the order can no longer be cancelled. You can still return it under the 30-day return policy above once it arrives.
Contact us
Solid Health LLC (Solid Health)
1603 Capitol Ave, Suite 413G-3048, Cheyenne, WY 82001, USA
contact@solidhealth.us
