Privacy policy
Last updated: October 17, 2026
Solid Health LLC, trading as Solid Health ("we", "us"), runs this online store. This policy explains what personal information we collect, how we use it and the choices you have. By using our store you agree to this policy.
Information we collect
- Information you give us: your name, email address, shipping and billing address, order details and any messages you send us. If you create an account, we also store your account details and order history.
- Payment information: payments are processed securely by Shopify and its payment partners. We never see or store your full card number.
- Information collected automatically: your IP address, device and browser type, pages viewed and how you reached our store. We collect this using cookies and similar technologies.
How we use your information
- To process and deliver your orders, and handle returns and refunds
- To answer your questions and give customer support
- To send order and shipping updates
- To send marketing emails if you sign up (you can unsubscribe at any time)
- To keep our store secure, prevent fraud and improve how the store works
- To meet legal requirements
Who we share it with
We share information only with service providers that help us run the store, and only as needed:
- Shopify, which hosts our store, checkout and payments
- Payment processors and fraud-prevention services
- Shipping carriers and fulfillment partners
- Our product review app (Judge.me) and chat tool (Shopify Inbox)
- Analytics and email tools we use to understand and communicate with our customers
- Authorities, when the law requires it
We do not sell your personal information for money. We may also share limited data from cookies with analytics or advertising partners. Under some state laws this may count as "sharing" for targeted advertising. See "Your privacy choices" below.
Cookies
We use cookies to keep your cart working, remember your preferences, understand how our store is used and measure our marketing. You can block or delete cookies in your browser settings. Some parts of the store may not work without them.
Your privacy choices
Depending on where you live (including California and other U.S. states with privacy laws), you may have the right to:
- Know what personal information we hold about you and ask for a copy
- Ask us to correct or delete your information
- Opt out of the sale or sharing of your information for targeted advertising
- Not be treated differently for using these rights
To make a request, email contact@solidhealth.us. We may need to verify your identity first, and we will reply within 45 days. You can also have an authorized agent make a request for you.
To opt out of data sharing, visit our Your Privacy Choices page. We also treat Global Privacy Control signals from your browser as an opt-out request.
Marketing emails
You can unsubscribe at any time using the link in any marketing email, or by emailing us. We will still send order and service messages.
How long we keep your information
We keep your information for as long as needed to fulfill orders, meet legal and tax obligations, resolve disputes and enforce our policies. After that, we delete or anonymize it.
Security
We use reasonable safeguards to protect your information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
Children
Our store is not meant for children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, email us and we will delete it.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Solid Health LLC (Solid Health)
1603 Capitol Ave, Suite 413G-3048, Cheyenne, WY 82001, USA
contact@solidhealth.us
