Shipping policy
Last updated: October 17, 2026
Where we ship
We ship within the United States only. We do not ship internationally.
Processing time
Orders are usually processed and shipped within 1 to 5 business days. If something outside our control causes a delay, such as supplier stock, carrier disruption, severe weather or high order volume, it can take longer and we will email you.
Delivery time
Delivery usually takes 2-4 working days after your order ships. Working days are Monday to Friday, excluding public holidays. This is an estimate, not a guarantee. Weather, carrier delays and high order volumes can affect delivery.
Shipping costs
- First order: free shipping. The offer is applied automatically at checkout.
- Orders over $99: free shipping.
- All other orders: shipping is calculated at checkout before you pay.
Tracking
Once your order ships, we email you a confirmation with tracking details where available. You can use it to follow your package.
Address accuracy
Please check your shipping address at checkout. We are not responsible for orders sent to an incorrect address that was entered at checkout. If you need to change your address, email contact@solidhealth.us right away. Orders can be cancelled within 2 hours of placing them; see our Refund Policy.
Lost, delayed or damaged orders
- Delayed: if your order has not arrived within 4 working days of shipping, email us with your order number and we will check with the carrier.
- Lost: if the carrier confirms the package is lost, we will send a replacement or refund you.
- Damaged: if your order arrives damaged, email us within a few days of delivery with your order number and a photo. We will replace the item or refund you.
Taxes
Sales tax is added at checkout where required.
Contact us
Solid Health LLC (Solid Health)
1603 Capitol Ave, Suite 413G-3048, Cheyenne, WY 82001, USA
contact@solidhealth.us
